Privacy Policy

IT Helpline Pty Ltd (“ITHelpline”, “we”, “our”, or “us”) is committed to protecting personal information and handling it responsibly.

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This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when delivering services across Microsoft technologies, including Power Platform, SharePoint, Microsoft 365, Copilot, Purview, and Azure.

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We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We may collect personal information necessary to deliver our services, including:

• Name, contact details, and organisation information

• Business-related data provided during engagements

• System access details (where required for delivery)

• Communications and correspondence

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We only collect information that is reasonably required for our business activities.

We use personal information to:

• Deliver consulting, development, and support services

• Manage client engagements and communication

• Configure and support Microsoft-based solutions

• Improve our services and internal processes

• Meet legal and regulatory obligations

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We do not use personal information for unrelated purposes without consent.

Our services are delivered using Microsoft platforms such as Microsoft 365, Power Platform, SharePoint, Copilot, and Azure.

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Client data is typically stored within the client’s own Microsoft environment. Microsoft may process data in accordance with its own privacy and security frameworks.

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ITHelpline does not control Microsoft’s data handling practices.

IT Helpline delivers solutions based on its experience, frameworks, and reusable components developed across multiple engagements.

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Unless otherwise agreed in writing:

• ITHelpline retains ownership of its methodologies, templates, frameworks, and reusable solution components

• Similar or derivative solutions may be delivered to other clients where appropriate

• Delivery of a solution does not constitute exclusive ownership unless explicitly contracted

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Where custom development is created specifically for a client, usage rights will be defined within the relevant engagement agreement.

IT Helpline may reference clients as part of its portfolio, including:

• Use of company name

• Use of logo

• General description of services delivered

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This is limited to non-confidential, high-level representation for marketing and credibility purposes.

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If a client prefers not to be referenced, they may request removal or restriction in writing at any time.

IT Helpline does not disclose:

• Sensitive business information

• Proprietary data

• Internal processes or configurations

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All client-specific information remains confidential and is not reused outside the engagement.

Where services involve AI technologies such as Microsoft Copilot:

• Outputs may be generated based on available data and permissions

• AI responses are not guaranteed to be accurate or complete

• Clients are responsible for reviewing and validating outputs

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ITHelpline does not use client data to train external AI models.

We may disclose personal information to:

• Microsoft and other technology providers (as required for service delivery)

• Trusted contractors or delivery partners supporting our services

• Professional advisors or where required by law

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All disclosures are limited to what is necessary for service delivery.

Some of our team and delivery partners may operate outside Australia.

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Where this occurs, reasonable steps are taken to ensure personal information is handled securely and in accordance with Australian privacy requirements.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

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However, no system or transmission is completely secure. Clients are responsible for maintaining appropriate security within their own environments.

You may request access to, or correction of, personal information we hold about you.

 

Requests can be made by contacting us using the details below.

We retain personal information only for as long as necessary to:

• Deliver services

• Meet legal obligations

• Resolve disputes

 

Data may be deleted or de-identified when no longer required.

Our website may use cookies or analytics tools to improve user experience and understand usage patterns.

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No personally identifiable information is collected through these tools without consent.

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

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IT Helpline Pty Ltd
Email: info@ithelpline.com.au (update if needed)
Location: Melbourne, Australia

We may update this Privacy Policy from time to time to reflect changes in our services, technologies, or legal obligations.

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The latest version will always be available on our website.